Consent to the processing of personal data and information about the processing of personal data
Summary
By giving this consent you allow Punktero solutions, s.r.o. to process your personal data for the purpose of sending commercial communications (marketing offers), carrying out other marketing activities and communicating with you. Detailed information about the scope and the conditions of the processing is set out below.
Identity and contact details of the controller
The controller of your personal data is Punktero solutions, s.r.o., with its registered office at Pavlovská 502/12, Kohoutovice, 623 00 Brno, Czech Republic, company ID 068 74 959, registered in the Commercial Register kept by the Regional Court in Brno, section C, file 104838 (the “controller”).
The contact details of the controller are: postal address Pavlovská 12, 623 00 Brno, Czech Republic, e-mail support@punktero.com, telephone +420 608 163 297.
The controller has not appointed a data protection officer.
Legal basis for the processing
The legal basis for processing your personal data is the consent you grant to the controller under Article 6(1)(a) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (the “Regulation”).
Purpose of the processing
Your personal data is processed in order to send commercial communications, to carry out other marketing activities and to communicate with you.
The controller may evaluate how successful the commercial communications are, in particular by tracking e-mail opens and clicks on links contained in them, in order to improve its marketing communication.
Consent under Article 6(1)(a) of the Regulation is granted for the processing connected with the purpose described above, that is sending commercial communications, carrying out other marketing activities and communicating with you.
The controller does not carry out automated individual decision-making within the meaning of Article 22 of the Regulation.
Storage period
The controller stores your personal data for four (4) years from the day you granted your consent for this purpose, and no longer than until you withdraw your consent to the processing for this purpose.
After the consent is withdrawn, the e-mail address may be kept to a limited extent in order to record the unsubscribe and to prevent further commercial communications from being sent.
Other recipients of the personal data
The controller may use tools of third parties established both inside and outside the European Union:
- OpenAI Ireland Limited, 1st Floor, The Liffey Trust Centre, 117–126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland
- Seznam.cz, a.s., Radlická 3294/10, 150 00 Prague 5, Czech Republic, VAT ID: 26168685
- Anthropic Ireland, Limited, 6th Floor South Bank House, Barrow Street, Dublin 4, Dublin, Ireland
- Quantcom, a.s., Křižíkova 36a/237, 186 00 Prague, Czech Republic, company ID: 28175492
- Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
How the personal data is processed
The processing differs according to the purpose.
Communication by e-mail
The controller uses the FreeScout software for e-mail communication. The software runs on a virtual server provided by Punktero (see section 5). Tools of Anthropic or OpenAI may be used to process e-mail messages, in particular to find and formulate the right answer. These tools are also used to aggregate the content of messages — in particular to identify recurring questions, suggestions and the like.
Communication by telephone
The controller uses a VOIP exchange provided by Quantcom. Information about a telephone call is then processed automatically into the FreeScout system and may be processed as described in section 6.1.
If personal data were to be transferred to third countries outside the European Union while these tools are used, this happens solely under the conditions laid down by the Regulation, in particular on the basis of an adequacy decision or subject to appropriate safeguards under Article 46 of the Regulation.
Rights of the data subject
Under the conditions laid down by the Regulation you have the right to request access to your personal data from the controller, the right to have your personal data rectified or erased, or to have the processing restricted, the right to object to the processing of your personal data, and the right to data portability.
You have the right to withdraw the consent granted to the controller at any time. This does not affect the lawfulness of the processing carried out before the withdrawal. You can withdraw your consent by clicking the link contained in every commercial communication sent by the controller, or by sending an e-mail to the controller's address: support@punktero.com.
If you believe that the processing of your personal data has breached or is breaching the Regulation, you have, among other things, the right to lodge a complaint with a supervisory authority. The competent authority in the Czech Republic is the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Prague 7.
You are under no obligation to provide your personal data. Providing it is neither a statutory nor a contractual requirement, nor a requirement necessary to enter into a contract.
You have the right to object at any time to the processing of your personal data for direct marketing purposes, including profiling to the extent that it is related to such direct marketing. If you object to the processing of your personal data for direct marketing purposes, your personal data will no longer be processed for those purposes.
Punktero solutions, s.r.o.
These terms take effect on 1 March 2026.